Swissotel Makkah - Mecca

Al Bait Complex, Oum Al Qura St, Mecca, Saudi Arabia, 21955  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
^

Swissotel Makkah - Mecca

 Internet

Wi-Fi in public areas

Paid Wi-Fi

 Parking
 24-hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Spa and relaxation

Solarium

 Breakfast

In-room breakfast

Continental breakfast

 Food/Drinks

Restaurant

Bar/Lounge area

 Meeting facilities

Conference room

Overview

The contemporary 4-star Swissotel Makkah offers quick access to Abraj Al bait complex, Abraj Al-Bait Towers and Um AlQura University. Since 2011, it has been hosting guests in the heart of Mecca.

The city center is 20 minutes' walk of the property. Black Stone, Makkah Clock Royal Tower and Abraj Al Bait Mall are located 100 meters from the hotel.

The hotel is set next to the mosque and the tower.

Swissotel Makkah is within a 75-minute drive to Taif airport.

Rooms

All elegant rooms at Swissotel Makkah are fitted with flat-screen TV, a safe, free Wi-Fi, direct dial phone and a minibar. They are equipped with coffee/tea makers, a small fridge and a kettle.

Eat & Drink

Breakfast is served in the lobby each morning. The restaurant serves international dishes. The traditional bar serves a selection of coffee and tea.

Services

The hotel provides guests with car rental services.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

No parking available.

Year renovated:   2012.  Number of floors:   43.  Number of rooms:   1487.

This field is required.
Email not defined
 Open
WRITE A QUICK REVIEW
Very Bad Excellent
1 2 3 4 5 6 7 8 9 10
Rate this hotel
YOUR IMPRESSION OF THE HOTEL

In general

Pros

Cons

YOUR DETAILS
First Name
Email
Cancel
To get your review moderated and published, please read our Terms and Conditions.

Facilities

General

  • Paid Wi-Fi
  • Parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Air conditioning in public areas
  • Children are welcome
  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • No pets allowed
  • Vending machines
  • Coffee shop
  • Currency exchange
  • Barber shop
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Services

  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Dry cleaning
  • Laundry
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Wake up service

Dining facilities

  • Bed and breakfast
  • Continental breakfast
  • In-room breakfast
  • Restaurant buffet
  • Bar/Lounge area
  • Food court
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs/Baby cots
  • Babysitting/Child services
  • Kids club

Leisure facilities

  • Solarium

Room view

  • City view
  • Landscape view
  • Haram view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Turndown service
  • Connecting rooms
  • Sitting area
  • Ironing facilities
  • In-room desk

Bathroom

  • Private bathroom
  • Bath/Shower
  • Bidet
  • Toilet
  • Sink
  • Hair dryer
  • Bathrobe
  • Slippers
  • Bathroom telephone

Kitchen facilities

  • Refrigerator
  • Electric kettle

Media

  • Flat-screen TV
  • Direct dial telephone
  • CD player
  • AM/FM alarm clock

Room decor

  • Blackout curtains

Policies

Check-in

  • from  4 pm

Check-out

  • until  12 pm

Children and extra beds

  • All children under the age of 6 may stay free of charge when using existing bedding. 
  • There are no extra beds provided in a room. 

How to reach hotel

hotel Swissotel Makkah - Mecca Mecca location
Show big map »

Hotel Address:

Al Bait Complex, Oum Al Qura St, Mecca, Saudi Arabia, 21955

Get directions
City Center
  • Mecca
    1.5 km
Airports
  • Taif (TIF)
    74.8 km
  • King Abdulaziz International (JED)
    75.0 km
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    43
  • Number of rooms:
    1487

Hotel Awards

SaudiHOTEL AWARDSHighly RecommendedMeccaSwissotel Makkah

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Saudi Arabia

Use Badge

Rooms and availability

Swissotel Makkah photos RoomSwissotel Makkah photos Room Twin RoomSwissotel Makkah photos Room Twin RoomSwissotel Makkah photos Room
Classic Twin Room
Bed type: 2 Single beds or King-size bed or Double bed
Size: 32 m²
Check Prices
  • Free Wi-Fi
  • Air conditioning
  • Private bathroom
  • — Less information+ More information

CLASSIC ROOM KAABA + Breakfast

Room facilities
    Swissotel Makkah photos RoomSwissotel Makkah photos RoomSwissotel Makkah photos RoomSwissotel Makkah photos Room
    Classic Triple Room
    Bed type: Sleeping arrangements for 3 persons or 3 Single beds
    Size: 32 m²
    Check Prices
    • Free Wi-Fi
    • Air conditioning
    • Private bathroom
    • — Less information+ More information
    Room facilities
      Swissotel Makkah photos RoomSwissotel Makkah photos RoomSwissotel Makkah photos Room
      Two-Bedroom Suite
      Bed type: Twin beds or Sleeping arrangements for 4 persons or Double bed
      Size: 96 m²
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information

      Suite, 2 Bedrooms (Kaaba View)

      Room facilities
        Swissotel Makkah photos Exterior Hotel informationSwissotel Makkah photos Exterior Hotel informationSwissotel Makkah photos Exterior
        Classic Quadruple Room
        Bed type: Sleeping arrangements for 4 persons
        Size: 25 m²
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        Classic Quadruple Room (City View)

        Room facilities
          Swissotel Makkah photos RoomSwissotel Makkah photos RoomSwissotel Makkah photos Room
          Junior Suite
          Bed type: 1 Super King-size bed and 1 Sofa bed or 1 Single bed or Double bed
          Size: 64 m²
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information

          Junior Suite Double Kaaba View - Breakfast included

          Room facilities
            Swissotel Makkah photos RoomSwissotel Makkah photos RoomSwissotel Makkah photos Room
            Executive Double Room
            Bed type: King-size bed or 2 Single beds
            Check Prices
            — Less information+ More information

            Executive room King bed Haram view - DI

            Swissotel Makkah photos RoomSwissotel Makkah photos RoomSwissotel Makkah photos Room
            Executive Junior Suite
            Bed type: Double bed or 1 Single bed or Sleeping arrangements for 4 persons
            Size: 64 m²
            Check Prices
            • Air conditioning
            • Shower
            — Less information+ More information

            Executive Junior suite Kaaba view - DI

            Room facilities
              Swissotel Makkah photos RoomSwissotel Makkah photos RoomSwissotel Makkah photos Room
              Luxury Junior Suite
              Size: 64 m²
              Check Prices
              • Air conditioning
              • Private bathroom
              — Less information+ More information
              Room facilities

                How to reach hotel

                hotel Swissotel Makkah - Mecca Mecca location
                Show big map »

                Hotel Address:

                Al Bait Complex, Oum Al Qura St, Mecca, Saudi Arabia, 21955

                Get directions
                City Center
                • Mecca
                  1.5 km
                Airports
                • Taif (TIF)
                  74.8 km
                • King Abdulaziz International (JED)
                  75.0 km
                Hotel information
                • Check-in:
                  from  4 pm
                • Check-out:
                  until  12 pm
                • Year renovated:
                  2012
                • Number of floors:
                  43
                • Number of rooms:
                  1487

                Hotel Awards

                SaudiHOTEL AWARDSHighly RecommendedMeccaSwissotel Makkah

                According to guest reviews, the hotel has been rated as
                Best Luxury Hotels in Saudi Arabia

                Use Badge

                Swissotel Makkah Location

                Legend
                • Current hotel
                • Hotels nearby
                • Other hotels
                • Airports
                • Underground stations
                • Train stations
                • Parks
                • Tourist attractions
                • Museums
                • Convention centers
                • Stadiums
                • Food and meals
                • General

                Hover above the icons to see hotel photo and details.

                Click the hotel to go to the main hotel page.

                Route Planner
                Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                What's nearby

                Tourist attractions

                • Zamzam Tower - 100 m

                Popular areas

                • Abraj Al bait complex - 100 m
                • City Center - 1.4 km

                Places of interest

                Universities, Institutes

                • Um AlQura University - 4.4 km

                Local attractions

                • Floating Mosque - 3.3 km

                  Near the hotel

                  • Abraj Al-Bait Towers - 30 m
                    MeccaSaudi Arabia
                    Hotel information
                    • Check-in:
                      from  4 pm
                    • Check-out:
                      until  12 pm
                    • Year renovated:
                      2012
                    • Number of floors:
                      43
                    • Number of rooms:
                      1487

                    Hotel Awards

                    SaudiHOTEL AWARDSHighly RecommendedMeccaSwissotel Makkah

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in Saudi Arabia

                    Use Badge

                    Cities nearby
                    • Jeddah hotels - 68 km
                    • Ta'if hotels - 60 km
                    • Al Bahah hotels - 127 km
                    • Durrat Al-Arous hotels - 105 km
                    • Thuwal hotels - 127 km
                    • Obhor hotels - 80 km
                    • Burayman hotels - 62 km
                    • Dhahban hotels - 106 km
                    • Al Hada hotels - 51 km

                    Swissotel Makkah Reviews

                    Guest reviews are submitted by our customers after their stay at Swissotel Makkah

                    Average guest rating

                    7.6out of 10
                    Fabulous
                    Based on 432 reviews

                    Guest reviews

                    • Family with children
                      4.6

                      The staff were unexperienced , unorganized and didnt seem to have any ides about what they are doing, there were no parking available( opposite to what mentioned in the website) and we had to pay another 30% of the room charge just for parking, we booked for 4 rooms and they gave us each one in separate floor!!!

                    • Couple
                      6.2

                      Location

                      Price, delay for some services

                    • Group of friends
                      5.8

                      We got a nice view at a fairly cheap price.

                      The toilet was a bit "flooded". They seldom replenish the drinking water and coffee/tea and even after we request for it, they were reluctant to give and give a little only.

                    • Family with children
                      7.4

                      The location and comfort The staff

                      Few facilities were not upto the mark

                    • Single
                      5.4

                      Rooms and bathrooms are too small Restaurant was at different building and beacuse the hotel was not fully ready which is not acceptable Breakfast was very poor and not good according to the franshise reputation, Juice from cartons not fresh, omlate was ready made and it was not good, selections were limited.

                    • Single
                      10.0

                      The Staff were the most profisional and well trained staff each and every one, My room was Kaabah view and i loved it Loved the fact that u go through shopping mall to reach alHaram Food is good They got nesspresso Breakfast hall is amaaaaaazing with great arangments

                      -the breakfast menue specially to hot food was as english food,scrambled eggs and red beens and i didnt really like it -u need to make sure which elevator to take -instruction to breakasft hall need more clearance and to add the floor at the posters -the shower faucet need stickers to indicate Hot/Cold -bathroom need floor mat/towel

                    • Couple
                      8.2

                      The Swissotel located in the Abraj Al Bait complex is very close to the Masjid al Haram and only a 5 minute walk from King Abdul Aziz Gate. The breakfast buffet was top class. The room was in as new condition, very spacious and clean.

                      The bathroom and shower area was very small compared to other hotels that I have stayed at. For the money I paid I expected better quality toiletries and accessories to use.

                    • Group of friends
                      9.2

                      Staff very friendly, rooms are very clean, design is modern and nice, very close to the Haram.

                      Hotel is not ready with food and beverages (minibar is empty and breakfast was served in a ball room or big hall in the adjacent hotel).

                    • Group of friends
                      7.4

                      Location of the hotel

                      Breakfast hall is not yet ready the hotel uses one of the Fairmont hotel halls. The quality of food is really poor most of the food is for Indian & Asian . They repeat the same every day .hot dishes are bad also.

                    • Family with children
                      8.8

                      It was a very nice stay in Swissotel, it's clean, new and well decorated hotel With friendly and cooperated stuff. The location is excellent and the view was wonderful.

                      There is no parking for cars, my relative paid 400 SR for parking his car outside the hotel for one night!! Also they miss some of Swissotel details, for example you may find 2 bottles of water in some rooms and no water in the other one, also the fruit basket , coffee and slipers so they need to check these things in every room.

                    • Group of friends
                      8.2

                      No private car parking though it is mentioned in booking website

                    • Family with children
                      8.8

                      Almost everything. The only problem is that the private parking is not yet opened so we had to park our car very far from the Hotel. Once the parking is opened, the hotel would be very excellent.

                      Private parking is not yet opened. The breakfast buffet is held in different hall, probably because the hotel restaurant is not yet ready? Also the entrance of the hotel is kind of obscured.

                    • Family with children
                      7.0

                      Clean hotel

                      They are unable to turn the water heater on for the 2 days.

                    • Family with children
                      5.4

                      Location was good and have access from the shopping mall

                      Major issue with elevators where they need programming. Breakfast is in another hotel (Fairmount). In the corridor, outside the room there is beep sound you'll hear in your room every 15 seconds day and night. During our stay they had to turn off the wifi and tv for what they claimed 4 hrs but turned to be 7 hrs. I asked the reception where they did open this hotel, they said in Ramadan but they closed imminently after Ramadan, and now to reopened so I guess they still have lots of snag to take care of.

                    • Single
                      5.0

                      location

                      first thing they took so long for checking-in then they gave me the room card which was locked from inside and the guest came out and ask about what i want,It was so embarrassing for me and its an experience that i've never passed in any level or stars hotel and I was expecting an apology from them wich i didn't get any proper one because i was asking for it and simply they said sorry its not our mistake its the house keeping gave us the wrong information,then they gave me a tripple room wich was the wash basin drainage blocked, afterward they changed it to the final room wich was good apart from the bathroom floor wasn't clean(never been cleaned because the scale was so old) , shower drainage was blocked and I FOUND A USED TOOTH PICK UNDER MY PILLOW WHICH MEANS THEY DIDNT CHANGE THE SHEETS AFTER THE PREVIOUS GUEST so i called the room service person which he was cleaning another room in the floor and he admitted the mistake,coffee maker has only decaf capsules ,no drinking water in any form wether its free or not

                    How to reach hotel

                    hotel Swissotel Makkah - Mecca Mecca location
                    Show big map »

                    Hotel Address:

                    Al Bait Complex, Oum Al Qura St, Mecca, Saudi Arabia, 21955

                    Get directions
                    City Center
                    • Mecca
                      1.5 km
                    Airports
                    • Taif (TIF)
                      74.8 km
                    • King Abdulaziz International (JED)
                      75.0 km
                    Hotel information
                    • Check-in:
                      from  4 pm
                    • Check-out:
                      until  12 pm
                    • Year renovated:
                      2012
                    • Number of floors:
                      43
                    • Number of rooms:
                      1487

                    Hotel Awards

                    SaudiHOTEL AWARDSHighly RecommendedMeccaSwissotel Makkah

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in Saudi Arabia

                    Use Badge