Swissotel Makkah - Mecca

King Abdel Aziz Endowment, Makkah, Mecca, Saudi Arabia, 21955  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Swissotel Makkah - Mecca

Free Wi-Fi

Free Wi-Fi in rooms

Parking
Luggage storage
Late check-in/ -out
Food/ Drinks

Bar/Lounge area

Restaurant buffet

Food court

Coffee shop

Spa and relaxation

Solarium

Laundry
TV

Flat-screen TV

Overview

Swissotel Makkah is situated in the heart of Mecca near King Abdullah Zamzam Water Project, Muzdalifah and Um AlQura University. The hotel occupies 43 floors and was renovated in 2012.

The city center is 20 minute walking distance from the hotel. A mosque and a tower lie a short distance away.

Taif airport can be reached in 75 minutes by car from Swissotel Makkah.

Rooms

This contemporary property has 1487 elegant guestrooms with a laptop safe, free Wi-Fi, direct dial phone, climate control and flat-screen TV. The rooms look on to the city. They provide bathrooms with a hairdryer, a bathtub and towels.

Eat & Drink

Breakfast is served in the lobby each morning. There is a restaurant serving international dishes on site. Guests can relax in the café bar serving signature drinks.

Services

Aside from a storage room, a safe deposit box and free private parking, guests can make use of concierge service, 24-hour reception and wake up service.

Relax

The property features a mini club and cribs for children.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

No parking available.

Year renovated:   2012.  Number of floors:   43.  Number of rooms:   1487.

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Facilities

General

  • Free Wi-Fi
  • Parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Air conditioning in public areas
  • Children are welcome
  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • No pets allowed
  • Vending machines
  • Coffee shop
  • Currency exchange
  • Barber shop
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Services

  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Dry cleaning
  • Laundry
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance

Dining facilities

  • Bed and breakfast
  • Continental breakfast
  • In-room breakfast
  • Restaurant buffet
  • Bar/Lounge area
  • Food court
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Babysitting/ Child services
  • Kids club

Leisure facilities

  • Solarium

Room view

  • City view
  • Landscape view
  • Haram view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Turndown service
  • Connecting rooms
  • Sitting area
  • Ironing facilities
  • In-room desk

Bathroom

  • Private bathroom
  • Bath/Shower
  • Bidet
  • Toilet
  • Sink
  • Hair dryer
  • Bathrobe
  • Slippers
  • Bathroom telephone

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Blackout curtains

Policies

Check-in

  • from  4 pm

Check-out

  • until  12 pm

Children and extra beds

  • All children under the age of 16 may stay at the price of SAR 150 per person per night in an extra bed. 
  • All children under the age of 2 may stay for free in a crib. 
  • All children under the age of 16 may stay free of charge when using existing bedding. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Swissotel Makkah - Mecca Mecca location
Show big map »

Hotel Address:

King Abdel Aziz Endowment, Makkah, Mecca, Saudi Arabia, 21955

Get directions
City Center
  • Mecca
    1.4 km
Airports
  • Taif (TIF)
    74.8 km
  • King Abdulaziz International (JED)
    75.0 km
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    43
  • Number of rooms:
    1487

Hotel Awards

SaudiHOTEL AWARDSHighly RecommendedMeccaSwissotel Makkah

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Saudi Arabia

Use Badge

Rooms and availability

Swissotel Makkah photos Room
Classic Twin Room
Bed type: 2 Single beds or King-size bed or Double bed
Size: 32 m²
Check Prices
  • Free Wi-Fi
  • Air conditioning
  • Private bathroom
  • — Less information+ More information

Standard|Classic room King bed city view - DI

Room facilities
    Swissotel Makkah photos Room
    Classic Triple Room
    Bed type: Sleeping arrangements for 3 persons or 3 Single beds
    Size: 32 m²
    Check Prices
    • Free Wi-Fi
    • Air conditioning
    • Private bathroom
    • — Less information+ More information

    Standard|Classic room Triple bed city view - DI

    Room facilities
      Swissotel Makkah photos Room
      Two-Bedroom Suite
      Size: 96 m²
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information
      Room facilities
        Swissotel Makkah photos Exterior Hotel information
        Classic Quadruple Room
        Bed type: Sleeping arrangements for 4 persons
        Size: 32 m²
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        Standard|Classic Room Haram View ( Quad )

        Room facilities
          Swissotel Makkah photos Room
          Junior Suite
          Bed type: Double bed or Sleeping arrangements for 3 persons or 1 Single bed
          Size: 64 m²
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information

          Junior Suite|JUNIOR SUITE CITY + Breakfast

          Room facilities
            Swissotel Makkah photos Room
            Luxury Junior Suite
            Size: 64 m²
            Check Prices
            • Air conditioning
            • Private bathroom
            — Less information+ More information
            Room facilities

              How to reach hotel

              hotel Swissotel Makkah - Mecca Mecca location
              Show big map »

              Hotel Address:

              King Abdel Aziz Endowment, Makkah, Mecca, Saudi Arabia, 21955

              Get directions
              City Center
              • Mecca
                1.4 km
              Airports
              • Taif (TIF)
                74.8 km
              • King Abdulaziz International (JED)
                75.0 km
              Hotel information
              • Check-in:
                from  4 pm
              • Check-out:
                until  12 pm
              • Year renovated:
                2012
              • Number of floors:
                43
              • Number of rooms:
                1487

              Hotel Awards

              SaudiHOTEL AWARDSHighly RecommendedMeccaSwissotel Makkah

              According to guest reviews, the hotel has been rated as
              Best Luxury Hotels in Saudi Arabia

              Use Badge

              Swissotel Makkah Location

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              • Hotels nearby
              • Other hotels
              • Airports
              • Underground stations
              • Train stations
              • Parks
              • Tourist attractions
              • Museums
              • Convention centers
              • Stadiums
              • Food and meals
              • General

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              What's nearby

              Tourist attractions

              • Zamzam Tower - 100 m

              Popular areas

              • Abraj Al bait complex - 100 m
              • City Center - 1.3 km

              Places of interest

              Universities, Institutes

              • Um AlQura University - 4.4 km

              Local attractions

              • Floating Mosque - 3.3 km

                Near the hotel

                • Abraj Al-Bait Towers - 50 m
                  MeccaSaudi Arabia
                  Hotel information
                  • Check-in:
                    from  4 pm
                  • Check-out:
                    until  12 pm
                  • Year renovated:
                    2012
                  • Number of floors:
                    43
                  • Number of rooms:
                    1487

                  Hotel Awards

                  SaudiHOTEL AWARDSHighly RecommendedMeccaSwissotel Makkah

                  According to guest reviews, the hotel has been rated as
                  Best Luxury Hotels in Saudi Arabia

                  Use Badge

                  Hotels nearby
                  Nasa Hotel Mecca
                  4 stars
                  0.8 km
                  Kenzi Hotel Mecca
                  4 stars
                  0.9 km
                  Cities nearby
                  • Jeddah hotels - 68 km
                  • Ta'if hotels - 60 km
                  • Al Bahah hotels - 127 km
                  • Durrat Al-Arous hotels - 105 km
                  • Thuwal hotels - 127 km
                  • Obhor hotels - 80 km
                  • Burayman hotels - 62 km
                  • Dhahban hotels - 106 km
                  • Al Hada hotels - 51 km
                  • Makkah hotels - 3 km

                  Swissotel Makkah Reviews

                  Guest reviews are submitted by our customers after their stay at Swissotel Makkah

                  Average guest rating

                  7.6out of 10
                  Fabulous
                  Based on 432 reviews

                  Guest reviews

                  • Family with children
                    4.6

                    The staff were unexperienced , unorganized and didnt seem to have any ides about what they are doing, there were no parking available( opposite to what mentioned in the website) and we had to pay another 30% of the room charge just for parking, we booked for 4 rooms and they gave us each one in separate floor!!!

                  • Couple
                    6.2

                    Location

                    Price, delay for some services

                  • Group of friends
                    5.8

                    We got a nice view at a fairly cheap price.

                    The toilet was a bit "flooded". They seldom replenish the drinking water and coffee/tea and even after we request for it, they were reluctant to give and give a little only.

                  • Family with children
                    7.4

                    The location and comfort The staff

                    Few facilities were not upto the mark

                  • Single
                    5.4

                    Rooms and bathrooms are too small Restaurant was at different building and beacuse the hotel was not fully ready which is not acceptable Breakfast was very poor and not good according to the franshise reputation, Juice from cartons not fresh, omlate was ready made and it was not good, selections were limited.

                  • Single
                    10.0

                    The Staff were the most profisional and well trained staff each and every one, My room was Kaabah view and i loved it Loved the fact that u go through shopping mall to reach alHaram Food is good They got nesspresso Breakfast hall is amaaaaaazing with great arangments

                    -the breakfast menue specially to hot food was as english food,scrambled eggs and red beens and i didnt really like it -u need to make sure which elevator to take -instruction to breakasft hall need more clearance and to add the floor at the posters -the shower faucet need stickers to indicate Hot/Cold -bathroom need floor mat/towel

                  • Couple
                    8.2

                    The Swissotel located in the Abraj Al Bait complex is very close to the Masjid al Haram and only a 5 minute walk from King Abdul Aziz Gate. The breakfast buffet was top class. The room was in as new condition, very spacious and clean.

                    The bathroom and shower area was very small compared to other hotels that I have stayed at. For the money I paid I expected better quality toiletries and accessories to use.

                  • Group of friends
                    9.2

                    Staff very friendly, rooms are very clean, design is modern and nice, very close to the Haram.

                    Hotel is not ready with food and beverages (minibar is empty and breakfast was served in a ball room or big hall in the adjacent hotel).

                  • Group of friends
                    7.4

                    Location of the hotel

                    Breakfast hall is not yet ready the hotel uses one of the Fairmont hotel halls. The quality of food is really poor most of the food is for Indian & Asian . They repeat the same every day .hot dishes are bad also.

                  • Family with children
                    8.8

                    It was a very nice stay in Swissotel, it's clean, new and well decorated hotel With friendly and cooperated stuff. The location is excellent and the view was wonderful.

                    There is no parking for cars, my relative paid 400 SR for parking his car outside the hotel for one night!! Also they miss some of Swissotel details, for example you may find 2 bottles of water in some rooms and no water in the other one, also the fruit basket , coffee and slipers so they need to check these things in every room.

                  • Group of friends
                    8.2

                    No private car parking though it is mentioned in booking website

                  • Family with children
                    8.8

                    Almost everything. The only problem is that the private parking is not yet opened so we had to park our car very far from the Hotel. Once the parking is opened, the hotel would be very excellent.

                    Private parking is not yet opened. The breakfast buffet is held in different hall, probably because the hotel restaurant is not yet ready? Also the entrance of the hotel is kind of obscured.

                  • Family with children
                    7.0

                    Clean hotel

                    They are unable to turn the water heater on for the 2 days.

                  • Family with children
                    5.4

                    Location was good and have access from the shopping mall

                    Major issue with elevators where they need programming. Breakfast is in another hotel (Fairmount). In the corridor, outside the room there is beep sound you'll hear in your room every 15 seconds day and night. During our stay they had to turn off the wifi and tv for what they claimed 4 hrs but turned to be 7 hrs. I asked the reception where they did open this hotel, they said in Ramadan but they closed imminently after Ramadan, and now to reopened so I guess they still have lots of snag to take care of.

                  • Single
                    5.0

                    location

                    first thing they took so long for checking-in then they gave me the room card which was locked from inside and the guest came out and ask about what i want,It was so embarrassing for me and its an experience that i've never passed in any level or stars hotel and I was expecting an apology from them wich i didn't get any proper one because i was asking for it and simply they said sorry its not our mistake its the house keeping gave us the wrong information,then they gave me a tripple room wich was the wash basin drainage blocked, afterward they changed it to the final room wich was good apart from the bathroom floor wasn't clean(never been cleaned because the scale was so old) , shower drainage was blocked and I FOUND A USED TOOTH PICK UNDER MY PILLOW WHICH MEANS THEY DIDNT CHANGE THE SHEETS AFTER THE PREVIOUS GUEST so i called the room service person which he was cleaning another room in the floor and he admitted the mistake,coffee maker has only decaf capsules ,no drinking water in any form wether its free or not

                  How to reach hotel

                  hotel Swissotel Makkah - Mecca Mecca location
                  Show big map »

                  Hotel Address:

                  King Abdel Aziz Endowment, Makkah, Mecca, Saudi Arabia, 21955

                  Get directions
                  City Center
                  • Mecca
                    1.4 km
                  Airports
                  • Taif (TIF)
                    74.8 km
                  • King Abdulaziz International (JED)
                    75.0 km
                  Hotel information
                  • Check-in:
                    from  4 pm
                  • Check-out:
                    until  12 pm
                  • Year renovated:
                    2012
                  • Number of floors:
                    43
                  • Number of rooms:
                    1487

                  Hotel Awards

                  SaudiHOTEL AWARDSHighly RecommendedMeccaSwissotel Makkah

                  According to guest reviews, the hotel has been rated as
                  Best Luxury Hotels in Saudi Arabia

                  Use Badge